Privacy Policy

Privacy Policy

Effective Date: January 13, 2026

At Ecomtify, your privacy matters. This Privacy Policy explains—in clear, simple language—what we collect, how we use it, who we share it with, and how we protect it when you visit or purchase from https://ecomtify.com. This policy applies to our customers across the United States, Canada, the United Kingdom, Europe, and Australia.

1. Information We Collect

• Information You Provide Directly: We collect your name, email, shipping/billing address, phone number, and order details. Note: We do not store full payment card numbers; all transactions are handled by secure, PCI-compliant providers (Stripe and PayPal).

• Information Collected Automatically: We receive technical data such as your IP address, browser type, and device information, as well as interaction data (pages viewed, cart actions) to ensure our site works correctly and improves over time.

• Children’s Data: We do not knowingly collect data from children under 13. If you believe such data has been shared, contact support@ecomtify.com for immediate deletion.

2. How We Use Your Information

We use your information to:

• Fulfill Orders: Process payments, manage logistics for furniture delivery, and send shipping updates.

• Customer Support: Answer questions and handle returns or cancellations.

• Personalization: Remember your preferences and suggest relevant products.

• Security: Prevent fraud and maintain legal compliance.

Data Retention: We keep order records for up to 6 years for tax/accounting purposes. Analytics data is typically kept for 14–26 months.

3. Sharing Your Information

We do not sell or rent your personal data. We share it only with trusted partners who must keep it secure:

• Payment Processors: Stripe and PayPal.

• Shipping Carriers: UPS, FedEx, DHL, and specialized furniture logistics partners.

• Service Providers: Secure hosting and analytics tools like Google Analytics.

4. Your Rights (By Region)

Regardless of your location, you can request to access, correct, or delete your data.

• United States (CCPA/CPRA): You have the right to know what data we collect and opt out of the “sharing” of data for targeted advertising.

• EU & UK (GDPR): You have the rights of access, correction, deletion, and objection. You may also complain to your local Data Protection Authority.

• How to make a request: Email support@ecomtify.com. We aim to respond within 30 days.

5. Cookies Policy

We use cookies to remember your cart, login, and preferences. You can control cookies through your browser settings, though some features (like the cart) may not work if cookies are disabled.

6. International Data Transfers

Your data may be stored on secure servers in the United States. For international customers, we protect these transfers with approved safeguards, such as Standard Contractual Clauses (SCCs).

7. Changes to This Policy

We may update this policy to reflect changes in our services or the law. When we do, we will update the “Effective Date” at the top of this page.

8. Contact Information

If you have questions about this Privacy Policy or your personal data, please contact us:

• Email: support@ecomtify.com

• Address: 67-38 108th St, Forest Hills, NY 11375, United States

• Support Hours: Monday–Friday, 9:00 AM – 5:00 PM (EST – Eastern Standard Time)