FAQs & Helps

1. What payment methods do you accept?

We accept all major credit/debit cards (Visa, MasterCard, American Express) processed securely via Stripe and PayPal.

2. What is your ordering process?

Our process is simple and transparent:

1. Select your favorite furniture pieces and add them to the cart.

2. Enter your billing and shipping information.

3. Review your shipping method (Flat rate $150 or Free Shipping over $1,600).

4. Complete the secure checkout.

3. Can I change or cancel my order?

• Cancellation: You can request a full refund within 12 hours of purchase.

• Changes: Please email us at support@ecomtify.com within the same 12-hour window to modify any details.

• Note: Once an order enters our workshop processing or has been shipped, we cannot cancel or modify it.

4. When will I receive my tracking number?

Since our furniture is ready to ship, a tracking number is typically generated within 1–3 business days. You will receive an automated email with tracking details as soon as your product is handed over to the carrier. If you don’t receive it after 3 business days, please contact us at support@ecomtify.com.

5. Why has my tracking status not been updated?

Tracking information may take 24–48 hours to activate in the carrier’s system. For international shipments, updates may pause while the item clears customs. If your tracking status hasn’t updated for over 10 days, please contact our support team for assistance.

6. I haven’t received my order yet, what should I do?

First, check your tracking link for the latest status. If it shows “Delivered” but you haven’t received it, please allow 2 additional days as carriers sometimes scan items prematurely. If it still hasn’t arrived, email us at support@ecomtify.com and we will investigate immediately.

7. What if my order is damaged or incorrect?

We take full responsibility for our craftsmanship. If your furniture arrives defective, damaged during transit, or if you received the wrong item, please email us at support@ecomtify.com within 72 hours of delivery with clear photos of the issue. We will arrange a free replacement or a full refund.

8. What is your return and refund policy?

We offer a 30-day return policy for items in their original, unassembled condition.

• Faulty Items: Free return shipping and full refund/replacement.

• Change of Mind: Customer is responsible for return shipping costs. For full details, please visit our Returns & Refunds Policy.

9. What should I do in case of late or missing refunds?

If you haven’t received your refund yet:

1. Check your bank account or PayPal activity again.

2. Contact your credit card company/bank; it may take 5–10 business days for the refund to be officially posted to your statement.

3. If you’ve done this and still haven’t received it, please contact us at support@ecomtify.com.