ORDER CANCELLATION OR CHANGE POLICY
After making your purchase, you have 12 hours to cancel or change your order (size, color, quantity, and shipping address). After this timeframe, your order will go into production and we will be unable to change it for you.
To cancel or change your order, please go to “Contact Us” and create a ticket, or reach our customer support at [email protected]
CASES DON’T ACCEPT THE CANCELLATION OF ORDERS
- Enter the missing quantity to buy on the order: In this case, you can place a new order to replenish the quantity according to your needs.
- Orders are produced and packaged.
- The order is in transit.
- Complain about orders after 12 working hours.
- Wrong address: In case you enter the wrong delivery address. Please note: Within 24 hours, you can mail directly to [email protected] to adjust the recipient’s address. We will proceed to complete the order at the new address. After 12 hours from the time of the successful order, if the buyer does not email to correct the new address, the order will be produced and shipped to the customer at the address on the order, and all disputes and complaints later. We will not be responsible for this.
CONTACT INFORMATION
For all inquiries, please contact us at :
Email: [email protected]
Address: 2 Hung Vuong, P. Tran Hung Dao, TP. Quang Ngai Quang Ngai 570000, Vietnam.
Support time: Monday to Friday, 9:00 AM to 5:00 PM (UTC+7)
