Return & Refund Policy

Ecomtify Return & Refund Policy

Last Updated: Nov 12, 2025

At Ecomtify, your satisfaction is our top priority. We stand by the quality of our tree-shaped bookcase and floating shelf, each of which is carefully inspected before delivery. If your order does not meet your expectations, please review our Return & Refund Policy below for details on eligibility, process, and timelines.

Policy Overview

General Conditions for Acceptance of Returns

To qualify for a return, your item must:

• Be requested within the 30-day return period.

• Be in original condition: unused, unassembled (if applicable), undamaged, and free from scratches, stains, or signs of wear.

• Include all original parts, hardware, manuals, and packaging.

• Be accompanied by proof of purchase.

Items Not Eligible for Return:

• Items that have been assembled, used, altered, or damaged after delivery.

• Items missing original packaging or accessories.

• Custom-Made items.

Return Scenarios

Returns Due to Ecomtify’s Fault

We take full responsibility if you receive an item that is:

• Defective (manufacturing flaw, structural issue, missing parts),

• Damaged during shipping (broken, cracked, or scratched), or

• Incorrectly delivered (wrong color, size, or model).

Cost: Free ($0).
Solution: You may choose one of the following:

• A replacement item (subject to availability), or

• A full refund, including original shipping costs.

Returns on Customer Request

If you wish to return an item that is in perfect condition:

• You are responsible for arranging and paying for return shipping.

• Once the item is received and inspected, we will issue a refund of the product value (excluding the original shipping fee).

Step-by-Step Return Process

Step 1: Request a Return

• Contact our Customer Support Team at support@ecomtify.com within the 30-day period.

• Include:

  • Your order number.

  • Detailed reason for the return.

  • For defective or damaged items: attach clear photos or videos showing the issue.

Step 2: Receive Return Instructions

• Our support team will respond within 1–2 business days.

• If the return is due to Ecomtify’s fault, we will send you a prepaid return label.

• If it’s a customer-requested return, we’ll provide the return address (AEYUP LLC, 30 N Gould St Ste N, Sheridan, WY 82801, United States) and packing guidelines.

Step 3: Repack & Ship

• Repack the item securely in its original packaging.

• Include all manuals, accessories, and proof of purchase.

• Ship the package to the address provided by our support team.

Refunds & Processing

• Processing Time: Refunds are initiated within 7 business days after the returned item is received and verified.

• Refund Method: The refund will be credited back to your original payment method (e.g., Stripe, PayPal).

• Notification: You will receive an email confirmation once your refund is successfully processed.

• Depending on your bank, it may take an additional 5–10 business days for the funds to appear in your account.

Order Cancellation

• Orders may be canceled within 12 hours of purchase.

• To cancel, please contact support@ecomtify.com with your order number.

• After verification, a refund will be issued to your original payment method.

Our Commitment

At Ecomtify, we value your trust and aim to make every shopping experience smooth and worry-free. If any issue arises whether it’s a wrong, damaged, or faulty item, we’ll handle it promptly and fairly. Your satisfaction is our priority. Shop with confidence knowing that Ecomtify is committed to transparency, quality, and excellent service.

Contact Us

• Email: support@ecomtify.com
• US Address: AEYUP LLC, 30 N Gould St Ste N, Sheridan, WY 82801, United States
• Support Hours: Monday–Friday: 8:00 AM – 5:00 PM (UTC+7)